PRIVACY POLICY – UPDATED JANUARY 2023

This website is owned by The Identity Store Limited trading as Identity Leather Craft. For more information about The Identity Store please visit our "About us" page.

Our contact details

Name: The Identity Store Limited T/A Identity Leathercraft

Address: Holt Lane, Matlock, Derbyshire, DE4 3LY

Phone Number: 00 (44) 1629 581403

E-mail: info@identityleathercraft.com

Website: www.identityleathercraft.com

The Identity Store Limited collects the personal information that you supply through this website for the purposes of processing and fulfilling any orders for products and courses you purchase via the website and for providing you with any services, eg: Mailing List, for which you subscribe. We may also collect any photographs you submit to us for use in the customer galleries.

The Identity Store is committed to safeguarding the privacy of users of this website, whilst ensuring that you receive a high quality service. Please read the following Privacy Policy to understand how The Identity Store uses and protects the information that you provide. If you have any queries or concerns regarding these practices, please contact us by e-mail. Please note this policy has been updated in January 2023 to reflect the changes under the General Data Protection Regulation.

The Information We Collect And How We Use It
In accordance with the legislation General Data Protection Regulation (GDPR) we hold and use data in the following ways:

Order Processing:

Name, addresses, telephone and email - these are held for order processing only. This information is held in two secure places – the admin section of the website and an accounting package both of which are password protected. Where couriers are used they may have your email or telephone number to keep you up to date for delivery notifications only, these are also password protected

The Identity Store Ltd collects personal information from you when you: Register with the website on the 'Registration page' If you register via this page, we collect information such as your name and your e-mail address. This is used to personalise the service that you receive, for example by recognising you when you return to the website. Please note that the password you choose to register can only be viewed by you. If you forget your password we can send you a password re-set.

If you go on to the CHECKOUT, we will also collect the billing and delivery address for the product ordered (if it is different from your billing address). We use this information and that you provide when you register to progress your order.

If you order and pay by mailorder we collect your credit card or debit card details. All other website payments are processed through a secure server by Shopify, our online payment provider and PayPal on our behalf. This means that we do not see or store your payment details. You can read Shopify Payments Data protection and Privacy Policy by clicking here.

Non-Marketing:

We may use your email to communicate with you on the following:

• Information about your order or delivery
• Notice of changes to the website, your account or company information

Postal Marketing

In certain circumstances where permission has been received we may post out information on sales or events, this is generally to customers who do not use computers and therefore require information sent in the post.

Subscribe to Receive Email Newsletters

Where you have consented we will send you our email newsletter, you may also subscribe to a specific interest group such as Falconry to receive relevant news, and you can also sign up to receive advanced dates of the workshops. You can unsubscribe to any of these interest groups, or the mailing list at any time.

If you subscribe to receive Newsletters we collect your name and e-mail address. You can subscribe through this website page, through Facebook or by personally giving us your information at the store, a show or event. Paper copies of requests for signing up are destroyed as soon as the data has been entered into our secure system at Mailerlite.

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.

MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy. You can also view our agreement between Mailerlite and The Identity Store by clicking here.

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

Submission of Photography

We may also keep customer gallery photos that you have submitted to us. These may be used for Customer email newsletter galleries or product galleries showcasing leathercraft. You may request these to be removed at any time.

2. Information Sharing and Disclosure

2.1. We do not sell or rent your personal information. We may, however, give information about you to the following, for the express purposes as set out below: 
If you register with the website: 
a) to employees and agents of The Identity Store Ltd for them to administer any accounts or services provided to you through the website. and if you place an order with us;

b) to employees and agents of The Identity Store Ltd for them to administer any accounts, products and services provided to you through the website, for example delivery and courier services.

c) If you place an order so that we can determine whether or not to accept your order. In particular, Shopify Payments, our online payment provider will check the card details you have given against details held by your card issuer to ensure the payment details given are correct. If there is any anomaly with the details that you have provided, then Shopify, our online payment provider may keep a record of the use of that card for the purpose of future security checks. This helps to protect you and us against fraudulent transactions. You can read Shopify Payment’s Data and Privacy Policy by clicking here

3. Transfer:
Lastly, if ownership or operational control of all or part of our website were transferred, whether as part of the sale of The Identity Store Ltd business or otherwise, we may disclose your personal information to a transferee. If that happens, we would require them to use your information in a way that is consistent with this Privacy Policy, and we would notify you of the change.

Credit & Debit Cards

3.1. If you pay for a product over this website, we use Shopify Payments, our online payment provider to process your payment. Shopify Payments operates a secure server to process your payments details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their Security Policy at Shopify by clicking here to see what security measures they have in place and how they treat your information.

4. Aggregated Information

4.1. We may share non-personal aggregated statistics data about visitors to this website and sales and traffic patterns, with the company or other parties. Just to be clear, this information does not identify users in any personal capacity; it just gives generalised information about the users of our website. Google Analytics is an example of this.

5. Cookies and Other Tracked Information

5.1. While on the website, certain information is automatically logged about how you are using the website. This information may include the URL of the website which linked you to this website, your IP address and the pages you visit while on the website. The IP address indicates the location of your computer on the internet. IP addresses are not used to track your session and are not linked to anything personally identifiable.

5.2. A feature known as a cookie is also used. A cookie is a small data file that resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. The cookies and other automatically tracked information are used: To automatically access your previously stored account information and deliver a more personalised shopping experience To help us better understand how users use the website so that we can administer, support and improve the website and the products that The Identity Store offer; To contact you for the purpose of confirming your registration details in the event that you forget your password. Most browsers are set up to accept cookies, but you can configure your browser to refuse cookies or to notify you when you have received one. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. If you reject cookies though, the website will not recognise you and so you will not be able to register to use the website, place an order, nor view your account details.

6. Security

6.1. This website contains links to third party websites that are not subject to this privacy policy, for example on our USEFUL LINKS page. Read our Terms & Conditions for further information on these links. We recommend that you read the Privacy Policy of any such websites that you visit.

6.2. We use all reasonable precautions to keep the information disclosed to us secure. The use of encryption creates billions of code combinations to protect each transaction made on the website, so your card details cannot be viewed by anyone else using the internet, including by us.

6.3. Every time that you enter an area of the website that carries or requires sensitive information, an icon, resembling a lock will appear in the bar at the bottom of your screen to show that you are in a secure environment.

6.4. Despite using this technology, we cannot guarantee the security of the information that you disclose to us. You accept the inherent risks of providing information and dealing on-line and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

6.5 Data from inactive accounts will be archived, and stored securely in a password protected file, and only activated again if the customer requests the information. (An example might be to get a copy invoice/receipt, to ask to see previous orders to help with a new repeat order..)

If your email subscription has not been active for 12 months the email address will be unsubscribed and deleted.

6.6 If you have any concerns about security, please contact do not hesitate to contact us at sales@theidentitystore.co.uk

7. The Right To See Your Information

7.1 Under the General Data Protection Regulation Act (GDPR) you have the right to see the personal information that we hold about you, whether collected through your use of this website or through any communications that you have had with us. You will need to provide us with a written request and pay a small fee.

Please note you have the following rights under this regulation:

1. Right to be forgotten – you can ask us at any time to delete all of your data from our files and records.
2. Right of Portability – you can ask for a personal report to show what data we hold on you at any time.

As a small company we do our very best to answer all your questions and to look after all your data respectfully. If you have any concerns please don’t hesitate to ask, either call us on 01629 581403 or email: sales@theidentitystore.co.uk.

You may also write to us at The Identity Store Limited, Holt Lane, Matlock, Derbyshire DE4 3LY if you wish to make a request to have your data removed.

7.2. If you want to change any information in your account, please log in to your account as usual and then click on Address Book or Personal Details to update your account.

7.3 If you have a complaint:
If you have any concerns about our use of your personal information, you can make a complaint to us at sales@theidentitystore.co.uk, or write to us at The Identity Store Limited, Holt Lane, Matlock, Derbyshire DE4 3LY

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO Website: https://www.ico.org.uk

8. Policy Changes

8.1. Any changes to this Privacy Policy will be posted on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. These changes will have immediate effect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.